Novotel Cairns Oasis Resort

Staff - everyone was wonderful, very friendly and helpful Room - we had a queen bed and a single bed. Size of room was good. Enjoyed the balcony. Bathroom was a good size. All very clean. Mini fridge in room was a plus. Pool - amazing. We loved it. The sand was so fun for our toddler. On the weekend there are kids activities and items for them to play with. Swim up bar was fun. We wished there were more pool noodles during the week, only saw them on the weekend. Restaurant and bar - great food. Breakfast is worth the money. Great variety of vegetarian options and meats. A few items change daily but mostly the same staples. Coffee machine was great but sometimes a line. Had drinks at the pool bar and other bar on site, all the staff were friendly and drinks were great. Parking - easy to find a spot, paid. Laundry - paid, self service, in a room in the parking area Location - we walked all over downtown Cairns from our hotel. Aquarium is next door. Playground at Muddys was about 10 mins walk. About 15 mins walk to the marina for boats to GBR. We ordered doordash and they found the hotel easily and we also walked to restaurants 5-10 mins walk. Woolworths was about 7 mins walk and Coles and Woolworths at Cairns Central was about 14 mins walk

The perfect stay for families with children! This hotel goes above and beyond to ensure all family members can enjoy their stay. The buffet breakfast was great with lots of variety, as were the dinner options in the evening. The movie nights for kids as well as free daily kid’s activities were also an added bonus. Located centrally in the city, the lagoon, Hemingway’s and the reef jetty for island tours were all within walking distance. Yaya’s is also a great Greek restaurant around the corner. Highly recommend hiring a car for at least a day to check out Hartley’s Crocodile Adventures, the Skyrail, Port Douglas and Palm Cove which are all between 30mins - 1 hour away. We also loved our tour of Fitzroy Island. The best part of the Novotel was the pool area - a standout for the whole family! Highly recommend.

It's a good resort overall. The food here is good as are the cocktails. Can't fault the kitchen.

My little family loved our stay-cation. The pool is perfect for kids who aren't confident in the water yet. There is sand and lots of toys. The buffet breakfast and the restaurant are fabulous. So many vegan options for dinner - thank you! Perfect location. Easy to walk everywhere in the city.

I cannot speak more highly of the staff and our recent experience at Novotel. From housekeeping to reception to bar staff, I would have to say it is the best customer service experience I have had at a hotel. Our son was unfortunately unwell during our first couple of days - housekeeping and reception staff were phenomenal, assisting us random hours of the night and going above and beyond to help us be more comfortable. I also injured myself and the staff were straight on to helping and checking in to make sure I was OK. The location is brilliant, a block back from the esplanade and restaurants, food at the bar and restaurant was lovely and such a great poolside vibe if you just want to sit and relax while the kids play on the sand. Very clean and rooms serviced daily. Highly recommend and would absolutely stay again.